Privacy Policy

2.1 Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Account Information: Name, email address, username, password
• Contact Information: Email address, telephone number, postal address
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Identity Verification: Government-issued ID, proof of address (when required)
• Support Communications: Messages, tickets, and correspondence with our support team

2.2 Usage Data

We automatically collect certain information when you visit our website or use our services:

• Technical Data: IP address, browser type, operating system, device information
• Website Analytics: Pages visited, time spent on pages, click-through rates
• Service Usage: Resource consumption, bandwidth usage, service uptime
• Log Files: Server logs containing access times, error messages, and system events

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3.1 Service Provision

• To provide and maintain our cloud computing services
• To process payments and manage billing
• To authenticate users and prevent unauthorized access
• To monitor service performance and uptime
• To provide customer support and respond to inquiries

3.2 Communications

• To send service-related notifications and updates
• To inform you about security issues or maintenance
• To send marketing communications (with your consent)
• To respond to your comments, questions, and support requests

3.3 Legal and Security

• To comply with legal obligations and regulatory requirements
• To detect, prevent, and address fraud and security issues
• To protect our rights, property, and safety
• To cooperate with law enforcement when required

4.1 Contract Performance

We process personal data to perform our contract with you, including providing cloud services and customer support.

4.2 Legitimate Interests

We may process data where it is in our legitimate interests to do so, such as improving our services, preventing fraud, and ensuring network security.

4.3 Legal Compliance

We process data to comply with legal obligations, including tax requirements, regulatory compliance, and law enforcement requests.

4.4 Consent

For marketing communications and non-essential cookies, we rely on your explicit consent.

5.1 Active Accounts

Account and service data is retained while your account remains active and for 90 days after account closure.

5.2 Financial Records

Payment and billing information is retained for 7 years to comply with accounting and tax requirements.

5.3 Support Records

Customer support communications are retained for 3 years to improve service quality and resolve disputes.

5.4 System Logs

Technical logs and usage data are retained for 12 months for security and operational purposes.

6.1 Right of Access

You have the right to request copies of your personal data. We may charge a small fee for this service.

6.2 Right of Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

6.3 Right of Erasure

You have the right to request that we erase your personal data, under certain conditions.

6.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

6.5 Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

6.6 Right to Object

You have the right to object to our processing of your personal data, under certain conditions.

6.7 Right to Withdraw Consent

Where we rely on consent, you have the right to withdraw that consent at any time.

7.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processing: Stripe (for secure payment processing)
• Infrastructure Partners: Cloud hosting and content delivery network providers
• Analytics: Website analytics services to improve our website
• Support Tools: Customer support and ticketing systems

7.2 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, and safety.

7.3 International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

8.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Enable enhanced functionality and personalization
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

8.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may limit website functionality. For more information about cookies, visit www.allaboutcookies.org.

9.1 Technical Safeguards

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security updates and patches
• Access controls and authentication systems
• Regular security audits and monitoring

9.2 Organizational Safeguards

• Staff training on data protection and privacy
• Limited access to personal data on a need-to-know basis
• Incident response procedures
• Regular review of data protection practices