Your Basics Box is ready in under 5 minutes! Once payment is confirmed, our system automatically provisions your cloud PC and sends you login details via email. No waiting, no complex setup - just instant access to your new Windows 11 machine.

Connect from any device with internet access: Windows, Mac, iPhone, iPad, Android phones/tablets, Chromebooks, and Linux computers. Use our web browser access or any remote desktop app for the best experience.

Multiple connection options for optimal performance: RDP (built into Windows), Parsec (ultra-low latency), Moonlight (open-source streaming), AnyDesk (cross-platform), TeamViewer (enterprise-grade), VNC (universal access), Chrome Remote Desktop (browser-based), and TightVNC. Choose the method that works best for your device and internet connection.

Fresh Windows 11 Pro installation with full licensing included in your subscription. No activation worries, automatic updates, and ready for your applications. You get a clean system without bloatware.

Absolutely! You have full administrative access to install any Windows-compatible software. Office 365, development tools, business applications, creative software - it's your machine to customize as needed.

Standard: 6 cores, 8GB RAM, 240GB NVMe SSD, 500Mbps network
Ultra: 12 cores, 16GB RAM, 480GB NVMe SSD, 750Mbps network
All powered by AMD Ryzen 7950X processors with Gen5 storage and static IP included.

Basics Box uses virtual graphics (no dedicated GPU), perfect for productivity, development, and business applications. For gaming or GPU-intensive work like video editing or 3D rendering, check out our Gaming Box or Hyper Box options.

Yes! Add more CPU cores, RAM, storage, or network speed at checkout or anytime through your control panel. We also continuously upgrade the underlying hardware automatically - you always get the latest generation performance.

Our infrastructure is primarily hosted in the UK within our own facilities and trusted third-party colocation centres. We also operate from premium data centres in Germany for EU customers. All locations feature enterprise-grade networking, 99.9% uptime SLA, and comprehensive redundancy systems.

Your Basics Box uses enterprise-grade virtualization for optimal efficiency and cost-effectiveness. While the underlying physical hardware is shared across multiple virtual machines, your operating system, storage, and allocated resources are completely isolated and private to you. This proven technology delivers excellent performance while keeping costs affordable - the same approach used by major cloud providers worldwide.

Your data is safeguarded with multiple layers of protection: RAID10 redundancy across multiple drives, automated weekly snapshots (daily for Ultra subscribers), and enterprise-grade backup systems. Optional upgrades include hourly backups and extended retention periods. Our infrastructure ensures your data remains safe and recoverable.

We maintain strict compliance with GDPR and UK Data Protection laws. All data is encrypted at rest and in transit, stored exclusively within UK/EU facilities, and subject to comprehensive privacy controls. Our infrastructure meets enterprise security standards with regular audits, access controls, and transparent data handling practices.

No contracts ever! Monthly subscription with freedom to cancel anytime. Pay monthly, keep your service until your paid period ends, and leave whenever you want with one click. No hidden fees or cancellation charges.

UK-based technical support via ticket system, comprehensive knowledge base, and connection tutorials. Ultra subscribers get priority support. We're here to help with any technical issues or questions about your service.

Scheduled maintenance is performed during low-usage hours with advance notice. Most updates happen transparently without affecting your session. Critical security updates may require brief restarts, but we minimize disruption and always notify you beforehand.

Absolutely! Perfect for teams, remote workers, or business scaling. We can network multiple boxes together, set up virtual offices for 4 or 4,000 users, and provide bulk management tools. Contact us to discuss your business needs.

Yes! Team management, centralized billing, custom networking, enhanced security features, priority support, and volume discounts available. Perfect for replacing desktop infrastructure or supporting remote teams.

Minimum 3Mbps for basic usage, 10Mbps+ recommended for smooth performance. For 4K displays or multiple monitors, 50Mbps+ provides the best experience. Our servers automatically adjust quality based on your connection speed.

Multiple methods available: drag-and-drop through RDP, cloud storage services (OneDrive, Google Drive, Dropbox), FTP/SFTP, email attachments, or USB redirection through remote desktop clients. Choose the method that works best for your workflow.

Yes! Unlike many cloud services, there are no shutdown timers or session limits. Your Basics Box runs 24/7/365, exactly like a physical computer. Download files overnight, run long processes, or access it anytime - it's always ready when you need it.

We offer a 48-hour money-back guarantee if you're not satisfied with the service. This gives you time to test the performance and ensure it meets your needs. No questions asked - if it's not right for you, we'll refund your payment.