Terms of Service

Updated March 29th, 2023
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Introduction:

1. By using our services, you agree to comply with all applicable European and United Kingdom laws, as well as the laws of your own country. You are solely responsible for your use of our service and your IP address.

Any malicious, unlawful, or service-breaking activity will result in immediate termination of your service and full cooperation with law enforcement authorities. We work with top payment and security companies around the world to prevent and combat such activities.

You agree that we have the right to monitor your use of our service to ensure compliance with our terms of service and all applicable laws. If we suspect any violation of these terms, we may take any action we deem necessary, including but not limited to terminating your service and/or reporting your activity to law enforcement authorities.

By using our service, you acknowledge and agree to these terms and our commitment to maintaining a safe and secure environment for all our users.


Payment Subscriptions:

2. You are solely responsible for maintaining your payment subscription to us. In the event that you cancel your service, your payment subscription will also be cancelled. We are not responsible for any automatic payments that may continue to be charged if you fail to cancel your subscription. If you forget to cancel your service, you will not be entitled to any refunds for any unused time on your subscription.


Refund Policy: 

3. We offer a no-questions-asked refund policy for all qualifying product categories. If you are dissatisfied with your purchase for any reason, you may request a refund and we will issue it to you promptly.

To be eligible for a refund, you must request it within 48 hours of your order being fulfilled. This refund policy applies to all payment methods, except for E-Checks (Electronic Checks).

To request a refund, simply contact our customer support team, and we will process your refund promptly. We may ask for additional information to help us better understand your request, but we will not question or challenge your reason for the refund.

Please note that we reserve the right to refuse any refund requests that do not meet our criteria, or if we suspect any fraudulent or abusive behavior. Additionally, any refunds will be subject to any transaction fees incurred by us, which may reduce the total refund amount.

By using our service, you acknowledge and agree to these refund policies.


Terminations:

4. You agree that we may, at our sole discretion, suspend/terminate any service(s) provided by Fire Power Cloud LTD to you with any or no reason at all. You understand as the client that upon suspension or termination, your right to use the resources we provide will immediately be revoked and all refund after this point is at the sole discretion of the Fire Power Cloud LTD administration team. We are not responsible for any files or data lost during the termination or suspension process.


Chargebacks:

5. Chargebacks or disputes are not permitted even within our 48-hour refund policy. Any such action will result in the immediate suspension or termination of all services on your account without refund, and future services on your account/IP address may be denied. All services on your account will be marked as fraudulent, and ALT accounts owned by the same person(s) will also be terminated without refund. Please note that a lack of response to a support request within our SLA is acceptable.


Usage Policy:

6. Fire Power Cloud LTD reserves the right to terminate services for any customer or end-user activity that exposes it to legal liability or endangers its ability to provide services to other customers. The contents, links, or actions on any services listed below are a violation of this agreement. This is not an exhaustive list, but is designed to assist you in evaluating whether Fire Power Cloud LTD is the appropriate service provider for you:

6.1. Child Pornography - Hosting, Distributing, or Linking to Pornography Involving a Person Under Legal Age;
6.2. CPU/Memory/Resource Abuse - Consuming Excessive Amount of Server Resources Causing Severe Performance Issues;
6.3. DoS Source - Source of Denial of Service Attack;
6.4. Service Impacts - Anything that negatively impacts our services or networks for us or any other customer;
6.5. DoS Target - Target of Denial of Service Attack;
6.6. File Scripts - File Dump/Mirror Scripts
6.7. DDOS Attack - Distributed Denial of Service Attack;
6.8. Port Mappers - Tools used to find vulnerable ports for unauthorized access or attacks;
6.9. IP Mapper - Tools used to map or scan IP addresses for unauthorized access or attacks.


Web Hosting:

7. You, as a user of our Services, are granted the ability to upload, store, publish, display, and distribute information, text, photos, videos, and other content ("User Content") on or through our platform. This includes any content posted by you or by users of any of your websites hosted through our Services ("User Websites"). It is important to note that you are solely responsible for any and all User Content and any transactions or other activities conducted on or through your services. By posting or distributing User Content on or through our Services, you hereby represent and warrant to Fire Power Cloud LTD that:
(7.1) You possess all necessary rights to post or distribute such User Content; and
(7.2) Your posting or distribution of such User Content does not infringe or violate the rights of Fire Power Cloud or any third party.

Please note that any breach of these representations and warranties may result in the immediate termination of your use of our Services.


Limitation of Warranties:

8.By accessing and using our website, you expressly acknowledge and agree that all Resources provided by Fire Power Cloud LTD are offered on an "as is" and "as available" basis. This means that we do not warrant or guarantee that:
8.1. The use of our Resources will meet your specific needs or requirements.
8.2. The use of our Resources will be uninterrupted, timely, secure, or free from errors or defects.
8.3. The information obtained through the use of our Resources will be accurate, complete, reliable, or error-free, and that any defects or malfunctions in the operation or functionality of our Resources will be corrected in a timely and efficient manner.
8.4. Any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices, or any loss of data or other harm that may result from the download or use of such content.
8.5. No information, advice, or other communications, whether expressed, implied, oral, or written, obtained by you from Fire Power Cloud LTD or through the use of our Resources, shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.


Consent: 

10. By using the Services provided by Fire Power Cloud LTD, you hereby consent to the collection and storage of your IP address and other user-identification information, including but not limited to your address, payment information, and phone number, in our database.
This information will be accessible to authorized personnel of Fire Power Cloud LTD even after you log-out and/or close your account.
We will handle your personal information with the utmost care and will not disclose it to any third-party except where required to do so by law.


Responsible Use and Conduct:

11. To access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. By providing such information, you agree that it will always be accurate, correct, and up to date. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s. Any activity on your static IP is under your control, and any complaints received will be sent to you for appropriate action.


Copyrights/Trademarks:

12. All content and materials available on firepower.cloud or any subdomain of firepower.cloud, including but not limited to text, graphics, website name, code, images, and logos, are the exclusive intellectual property of Fire Power Cloud LTD or their respective owners, and are protected by applicable copyright and trademark laws. Any unauthorized use, including but not limited to reproduction, distribution, display, or transmission of any content on this site, is strictly prohibited and may result in civil and criminal penalties, unless specifically authorized by Fire Power Cloud LTD.


Fair Usage:

13. At Fire Power Cloud LTD, we take pride in providing our customers with a variety of services, some of which are offered with unlimited resources, such as unlimited bandwidth. However, we reserve the right to limit or restrict such resources if we suspect that they are being used in a manner that is inconsistent with our terms of service or that would cause harm or inconvenience to other users. We believe in fair usage of our resources and encourage our users to exercise responsible and reasonable practices when utilizing our services. Therefore, we may, at our discretion, take appropriate action to ensure the continued availability and quality of our services for all users. Rest assured that any such action will be taken only after careful consideration and in accordance with our policies and applicable laws.


Contact: 

For any inquiries or concerns regarding our Terms of Service, please feel free to submit a ticket. In order to ensure that your inquiry reaches the appropriate representative who is equipped to provide comprehensive responses, please title the ticket as "Legal Dept: Terms of Service". We welcome any questions or comments that you may have and will strive to address them to the best of our abilities.


Company Information: 

Incoperated On: 7th May 2019
Company Number: 11982311
Registered Address: Valley Farm, Warminster, Wiltshire, BA12 0LT
Legal Contact: legal@firepower.cloud


Thank you for choosing Fire Power Cloud!

Fine Print
When sigining these Terms of Service you are bound to a legal contract. It is your responsibility to check the Terms of Service as they are updated. Any disregards to Fire Power Cloud's Terms of Service can be prosocuted legally.
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