Ticket System Issues

Hi all, We have now moved our ticketing support software to a new system. Our old system was outdated and had numerous database problems resulting in support tickets left unanswered. Our new system is online and fully functional, we have moved all outstanding tickets to this system and are working through support now.If you don't have a reply ... Read More »

15th Oct 2021
Office Box Delays

We are working hard to activate your Office Box, due to the current global issues with the silicone shortage (also known as the hardware shortage) and the high demand in online services due to COVID-19 we have a backlog on our orders at the moment.   We’re happy to announce we have acquired hardware from a new supplier as we have been let ... Read More »

7th Jun 2021
Gaming Service Terminated

Dear Fire Power Gaming Customer,   We have a big update for everyone today. We regret to inform you that Fire Power Gaming will be ceasing trading temporarily for a number of reasons. This is limited to just the gaming side of Fire Power Cloud and this WILL NOT have any impact on The Office Boxes.   During the pandemic we have had a large ... Read More »

14th May 2021
Windows Not Activated

We're having numerous tickets about Office Boxes not having Windows Activated on setup, this is usually an automatic process but we are experiencing issues.   If you are effected by this and see the message 'Windows Not Activated' please immediately open a ticket so the support team can resolve this issue ASAP before continued use of your ... Read More »

7th Apr 2021